A Plus Access LLC IBO#78522 an Arise partner
Schedule work around your life, not the other way around
Schedule work around your life, not the other way around
Cruise Line
Cruise Line
Position Duties:
• Excellent Sales and Customer Service skills. Prior travel agent or direct sales experience is highly recommended.
• Excellent verbal communication skills and excellent phone etiquette (Clear crisp speech).
• Clear understanding of the English language as well as an ability to clearly communicate in the English language.
• Excellent judgment and decision making skills.
• Good typing, PC skills and math skills.
• High attention to detail.
• Excellent listening skills.
• Proven ability to communicate in a creative, persuasive style.
• Enthusiasm and a strong goal-oriented work ethic.
• Ability to ask probing questions and overcome objections.
• Listening / paraphrasing skills.
• Courteous/Professional/Friendly.
What is Expected:
• Inbound calls for assistance with booking a cruise from client’s customers.
• Inbound calls for assistance with cruise specific questions, quotes and more!
• Maintain top sales performance by showcasing expert sales techniques and
overcoming customer objections.
• Possible outbound calls to client-designated internal support departments,
client’s customers for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated
internal support departments or client account representatives.
Theme Park
Theme Park
Position Duties:
Reservations will involve taking calls from
Guests wishing to make reservations for Dining, Children’s Activities and performances. Client Support
Professionals will service the Program by providing high level customer service to
existing and new Guests while matching their wishes and desires with relevant
products and services.
What is Expected:
•Must have a Smartphone or Tablet that is able to download an application
•Must be courteous, professional, energetic and friendly.
•Must have general knowledge of Parks and Resorts
•Clear understanding of the English language as well as a clear ability to communicate in the English language
and ability to type 30+ WPM.
•Computer literacy a must.
•Excellent judgment and decision-making skills, high attention to detail and the ability to multi-task
Cable Communication
Cable Communication
Position Duties/
What is Expected:
• Assist customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make the appropriate sales offer
to upgrade and add on to their service
• Strive to resolve technical issues on the first call
• Knowledge of processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer
Tax Product
Tax Product
Position Duties:
• Interact with customers via phone, focusing on tax related questions, data entry and navigation.
• Research, analyze and determine an appropriate course of action for customers.
• Be a positive representative for product; take a caring and empathetic approach to customer
interactions.
• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical
inquires.
• Act as a technical resource when assisting customers to resolve problems with devices and equipment.
• Provide support via phone and/or SmartLook one-way video and screen share technology
What is Expected:
• Excellent technical and customer service skills – passion for providing the BEST customer experience.
• Must have extensive experience with Windows OS, web browsing, email, and various software applications.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical
inquires.
• Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to
customer.
• Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
• Requires strong active listening skills to accurately paraphrase a customer conversation.
Position Duties/
What is Expected:
• Assist customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make the appropriate sales offer
to upgrade and add on to their service
• Strive to resolve technical issues on the first call
• Knowledge of processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer